Cosmetics Operations & Technical Delivery Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins. Unfortunately we are unable to offer sponsorship for this role. 35 Hours per week. Monday - Friday. 9.00am - 5.00pm Purpose of the post: To lead the Technical Services Manager (TSM) team and drive continuous improvement in the delivery of technical support, customer reporting, laboratory liaison, and interpretation of test results within the Cosmetics & Personal Care Business Unit. The role will ensure effective collaboration between sales, customers, and Eurofins network laboratories to support accurate, timely and high-quality service delivery. To apply a sound understanding of a range of cosmetic testing processes to support customer requests and relevant legislation. Lead the delivery of customer requirements, ensuring technical support is aligned with service expectations and provide exceptional internal and external customer care Maintain cur