Credit Card Operations & Settlement Manager

Powering the next generation of global finance About Us Founded in 2018, Bakkt , Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt 's platform serves financial institutions, fintechs, and consumer finance products — providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure. Job Summary We are seeking an experienced Credit Card Operations & Settlement Manager (Back-office) to lead operational excellence, settlement, audit oversight, and strategic vendor management for our U.S. de novo credit card program. This role is critical for ensuring regulatory compliance, maintaining high operational efficiency, ensuring strict Sponsor bank program compliance, and managing critical third-party relationships, including core card processor, card fulfillment vendors, and outsourced support. Reporting Structure Direct Report to: Head of Credit Card Primary Responsibility Own and drive operational excellence, settlement, and strategic vendor management with key vendors including sponsor banks, processors, and customer support, focusing on core back-office functions like payments processing, dispute resolution, network settlement, and card fulfillment, while defining and tracking key performance indicators and ensuring strict program compliance. Key Responsibilities & Essential Functions Settlement: Facilitate the design and implementation of the daily settlement function for credit card reconciliation ensuring strict Flow of Funds compliance Own the daily function of settlement in partnership with Treasury teams to ensure adherence to settlement timing, proper flow of funds movement, and final reconciliation Ensure settlement is performed daily in a timely fashion before network cutoff Operational Workflow & Compl