Credit Counselor - Level 1

About Navicore Solutions Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. You can be a part of our wonderful team! Navicore Solutions currently has open Credit Counselor positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization. Shifts : Flexible 40 hour schedule within business operating hours. What will you do as a Counselor? Role Description As a Counselor, you will help individuals and families who are experiencing a financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success. What To Expect: Provide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture. Lengthy phone communication with consumers, client referrals and industry representatives. Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions. Ability to handle periods of high call volume, phone interactions, and meet performance standards. Connect with consumers by phone and capture all aspects of the comm