CRM Operations Officer

<img src="https://we-work-remotely.imgix.net/logos/0171/5932/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="http://rcl.ac.uk">http://rcl.ac.uk</a> </p> <div class="col col-xs-7 description"> <h2><span><span lang="en-us">JOB <span>DESCRIPTION</span></span></span></h2><h3><span><span><span lang="en-us"><span><span>Overall <span>purpose</span></span></span></span></span></span></h3><h3><span><span><span lang="en-us"><span><span><span>The purpose of this role is to provide effective and timely support to students by managing enquiries and cases through the CRM system, ensuring a high standard of student service and communication. The role is responsible for coordinating with internal departments, monitoring case progress, maintaining accurate records, and ensuring all student cases are resolved efficiently within agreed service timelines to support a positive student experience.</span></span></span></span></span></span></h3><h3><span><span><span lang="en-us"><span><span>Specific duties and <span>responsibilities </span></span></span></span></span></span></h3><ul><li class="MsoBodyText"><span><span><span lang="en-us"><span><span>Manage and handle student cases and enquiries through the CRM system, ensuring timely and professional resolution.</span></span></span></span></span></li><li class="MsoBodyText"><span><span><span lang="en-us"><span><span>Coordinate with relevant academic and operational departments to ensure effective handling and closure of student cases.</span></span></span></span></span></li><li class="MsoBodyText"><span><span><span lang="en-us"><span><span>Monitor, track, and follow up on pending cases regularly to ensure cases progress within agreed timelines and SLA requirements.</span></span></span></span></span></li><li class="MsoBodyText"><span><span><span lang="en-us"><span><span>Maintain accurate and up-to-date case records, including student details,