CRM Tester

Job Description We are seeking a highly skilled and detail-oriented CRM (Customer Relationship Management) Tester to join our dynamic and innovative team. The successful candidate will be responsible for ensuring the quality and reliability of our CRM system by designing and executing test plans, identifying and documenting defects, and collaborating with cross-functional teams to deliver a superior user experience. The CRM Tester will play a crucial role in maintaining the integrity of our customer data and optimizing the performance of our CRM system. Job Responsibilities This is a hands-on testing position which requires deep knowledge and understanding of all aspects of planning, developing and executing Front-end as well as Back-end Quality Ensure a successful data conversion and implementation of CRM system, which includes CRM Integration Testing, Data Quality and Integrity testing, Usability (Functional and Performance) Testing etc. Be an advocate for Quality in their scrum team while driving and implementing best practices Must poses strong analytical and critical thinking abilities Must be motivated and self-driven Responsible for planning and executing manual and automated testing activities on new and existing products to ensure that they meet the Business, Functional and Technical specifications and maintain high overall product quality Interface with Product Owners, Business Analysts, Software Developers, End Users and Scrum Masters to deliver products with quality and on schedule Review business requirements, functional specifications, use cases, design, and architecture documents in order to create effective, value-add test plans Test and monitor the full ETL pipeline from source systems to CRM system to ensure integrity and accuracy of data has been maintained Identify issues in data, application configurations and screen designs, report and oversee issue resolution Become an expert in business rules, system functionality and CRM process and architec