CS Representative (Bilingual English & Spanish)

Ready to take a different path? Passionate about Technology? Love horse racing? Eager to work in a rapidly growing industry? Fascinated by the world of gambling and casinos? If you answered YES to any of these questions, the 1/ST TECHNOLOGY Group could be the right fit for you! 1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. Whether you’re a railbird, gamer, or you’re just passionate about Technology, and we’d love to find out if there’s a spot where you can thrive in the 1/ST TECHNOLOGY Group. At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry. SUMMARY We are seeking a Customer Service Representative who is bilingual and English and Spanish to perform transactions and processes related work in support of daily operations. This position utilizes applications and the appropriate technology to perform routine activities. Additionally, this role provides internal/external customer service support that achieves and exceeds quality and customer service goals. BASE WORK LOCATION: Position classification as "Remote Work" U.S. POSITION STATUS: Full-time COMPENSATION/PAY RATE: $18.80 per hour and includes a competitive bonus opportunity. HOURS OF WORK: Hours Vary - includes holidays and weekends based on business needs BENEFITS: 30 Day Waiting Period RESPONSIBILITIES/DUTIES Answers telephone call inquires and promotes the organization’s products and services in English and Spanish Researches and resolves customer concerns and complaints to ensure retention and satisfaction Answers customer calls, in a large variety, with timeliness and accuracy Identifies and assesses customer needs to provide accurate solu