Customer Care Manager-Digital Banking Solutions

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary The Customer Care Manager responsible for supporting Digital Banking Solutions is responsible for leading a team of Section Managers, and customer care representatives who provide support for digital banking products and services. This role ensures the delivery of exceptional customer experiences while maintaining operational excellence, regulatory compliance, and achievement of service level objectives. The manager is accountable for team performance, customer satisfaction, employee development, process improvement, and the successful support of online banking platforms including mobile banking, bill pay, digital payments, account access, authentication services, and other digital banking solutions. Duties & Responsibilities Leadership & Team Management Lead, coach, and develop supervisors and frontline team members supporting digital banking customers. Establish performance expectations and accountability measures aligned with organizational goals. Conduct regular performance reviews, coaching sessions, and career development discussions. Foster a customer-focused, high-performance culture that promotes engagement and continuous improvement. Support workforce planning, staffing models, scheduling, and resource allocation. Customer Experience Management Ensure timely and accurate resolution of