Customer Delivery Engineer - LATAM

Based in Williamsburg, VA, DataXstream stands as a proud and dedicated SAP partner with over two decades of experience. We are relentlessly focused on innovating, rebuilding, and perfecting the most robust and user-friendly Order Management software available for the SAP ecosystem. As we continue to grow our impact and our team, we're seeking passionate individuals to join us in shaping the future of enterprise solutions. Customer Delivery Engineer Main Duties and Responsibilities OMS+ and IA customer delivery — hands-on technical delivery, configuration, and support for customers deploying and operating DataXstream 's OMS+ and IA products on SAP BTP across on-premises private cloud and public cloud environments BTP subaccount and environment management — setup, configuration, and operational support of customer BTP subaccounts, Cloud Foundry spaces, and service bindings for OMS+ and IA deployments SSO and identity configuration — SAP Cloud Identity Services (CIS) federation setup and maintenance as part of OMS+ and IA product delivery, ensuring customers have a consistent, secure single sign-on experience within their product environments SAP Cloud Connector — configuring and maintaining the secure tunnel between customer on-premises systems and BTP for OMS+ and IA hybrid deployments Customer-facing support and escalation — working directly with customers and partners to diagnose and resolve OMS+ and IA platform issues on BTP, with the CPE team as your technical backstop Delivery documentation — authoring runbooks and delivery patterns that make OMS+ and IA customer engagements repeatable and reduce single-engineer dependency Participation in CPE on-call rotation for customer-facing incident response Cross-Coverage Responsibilities DataXstream is committed to eliminating single points of failure across the CPE team. This role is expected to develop working knowledge of the Platform & Internal Systems Engineer's domain sufficient to provide continuity during absence