Customer Engineer

OUR MISSION At Ampersand, we are building scalable integration infrastructure that delivers real-time context to AI agents in seconds. Our declarative platform, 150+ open-source connectors, and embeddable UI components give developers the building blocks they need to ship deep, bidirectional integrations. We power cutting-edge AI companies like 11x, Orb, Square, and Crunchbase. Almost every engineering team that has evaluated us against other solutions has chosen to use Ampersand. As our product and brand evolve, we're looking for great people to join our experienced team of former Firebase, AWS, Meta and Square engineers and operators. ABOUT US Ampersand was founded in 2022 by Ayan Barua and Lauren Long — two engineers and repeat founders with a rare combination of developer tools and SaaS experience. You can learn more about our full team here https://www.withampersand.com/about. We've raised Series A funding from top-tier investors known for their early-stage bets on generational companies like Anthropic, Apple, Twilio, Supabase, and Vercel. Together, we believe: - This is a once-in-a-generation opportunity to build the connectivity infrastructure for AI. Seizing this moment requires passion, hard work, and continuous learning. At the same time, this is a marathon, not a sprint. - Velocity comes from great strategic decisions, not doing the 99 things you don't have to do. - In five core values that shape how we work every day: Craft, Customer Empathy, Ownership Mindset, Velocity, and Humility. THE ROLE We're hiring a Customer Engineer to serve as the technical backbone of our customer relationships, from first implementation through long-term success. You'll work directly with technical customers to design and deploy solutions, solve complex integration challenges, and make sure they get real value from the platform. You're also the critical link between customers and the product team — the person who surfaces what's not working, what's needed next, and what's wo