Customer Experience Specialist (Exterior Home Services | Appointment Setting)

Customer Experience Specialist (Remote – Central Time Zone Preferred) Location: Remote (U.S. – Central Time Zone Preferred) Compensation: $18–$22 per hour (based on experience) Employment Type: Full-Time | Hourly Reports To: Director of Marketing Join the Team That Creates an Exceptional Customer Experience At Allied Roofing Partners , we're building more than great roofing companies—we're building an exceptional customer experience. As one of the fastest-growing residential roofing platforms in the country, our family of companies serves homeowners across multiple markets with a commitment to quality, integrity, and outstanding service. Every homeowner's journey begins with the very first phone call, and that's where you come in. We're looking for a Customer Experience Specialist who thrives on helping people, enjoys talking on the phone, and understands the importance of responding quickly to new customer inquiries. This is an exciting opportunity to become one of the first members of a growing Customer Experience team with tremendous opportunities for future advancement. Why Join Allied Roofing Partners ? Make an Immediate Impact You'll be the first point of contact for homeowners reaching out through phone calls, website inquiries, social media, and other marketing channels. Your professionalism and responsiveness will help create an outstanding first impression for every customer. Career Growth This is a ground-floor opportunity with a clear path into future Team Lead and Customer Experience Manager positions as our Customer Experience department continues to grow. Professional Development You'll receive comprehensive training, proven processes, and ongoing coaching designed to help you succeed while becoming an integral part of a high-performing team. Compensation & Benefits $18–$22 per hour, based on experience Full-Time W2 position Health, Dental & Vision Insurance 401(k) Paid Time Off (PTO) Company-provided equipment and software Overtime opportunities duri