Customer Onboarding Specialist

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows. Sitting within the Education & Enablement team, this role works closely with Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and supports the continuous improvement of onboarding content, campaigns, and processes. In partnership with Customer Success, this role also provides ongoing technical enablement for strategic custo