Customer Operations & Patient Support Manager (12 pm – 8 pm EST)

Job Title: Customer Operations & Patient Support Manager (12 pm – 8 pm EST) Job Location: Remote Position (USA), Remote, US Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Job ID REQ-10085791 Aug 17, 2026 USA Available in: English Summary This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. Every patient journey is unique, and in this role, your work will help ensure patients receive life-changing cell and gene therapies when they need them most. As a Customer Operations & Pa-tient Support Manager, you will serve as a trusted partner to treatment centers, patients, and caregivers, guiding them through complex treatment logistics while delivering exceptional service and support. This is an opportunity to make a meaningful impact every day by coordinating critical operations, solving challenges collaboratively, and helping create a seamless experience for those navigating some of the most important moments of their lives. About the Role Key Responsibilities: Supports end to end, commercial and clinical order management and patient support services administration, for all treatment centers within an assigned US geography Serves as a trusted, knowledgeable, single point of contact for all inquiries regarding order logistics and patient support services, beginning with initial order submission all the way through to final product delivery. Provides customer service support in handling inbound customer inquiries and conducts outbound follow-up communication to ensure timely and accurate service support to our customers Works cross-functionally with cell therapy operations, supply chain, manufacturing, quality assurance, legal, regulatory, commercial, and medical teams to ensure that the Customer Service C