Customer Relationship Manager/Customer Support Manager

Location: Fully Remote (South Africa) Hours: UK Business Hours Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager , where your expertise will directly impact the success of an innovative healthcare technology platform. About the Role: In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide. Requirements Key Responsibilities: Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform. Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges. Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform. Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services. Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels. What You’ll Bring: Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries. Exceptional communication and interpersonal skills. Strong problem-solving skills and a proactive approach to addressing client needs. Ability to manage multiple clients and priorities in a remote setting. Familiarity with CRM systems, ticketing platforms, and customer support tools. Fl