Customer Reliability Engineer (Entry level)

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries Under close supervision, the entry level Reliability Engineer will receive proper training that will ultimately place the candidate in-plant at a customer facility(s). The Engineer directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement. Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering judgment and responsibility to resolve customer inquiries. Travel as required to perform duties and work directly with customers. Responsibilities include but not limited to the following: Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals. Performs failure analysis on mechanical seals and inputs findings into John Crane’s reliability management so