Customer Rep - Call Center - Remote

Overview Company Overview: Deposita(TM), An Allied Universal (R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Job Description Deposita, an Allied Universal ® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Remote position - S tarting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour RESPONSIBILITIES: Identify customers' needs, clarify information, provide direct support or guidance toward to resolution Tackle a variety of problems in technical systems with skill and accuracy Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level Willingness and Ability to be cross trained in other areas of the department Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance PREFERRED QUALIFICATIONS (NICE TO HAVE): Experience in a technical support role, or other technical experience Associate’s degree in information technology, Computer Science, or a related field Basic understanding of software/hardware troubleshooting Experience in Service Now and TalkDesk Experience in retail cash offices QUALIFICATIONS (MUST HAVE): High school diploma or equivalent Minimum of two (2) years of work experience in a Technical Customer Service Call Center Stable work history must demonstrate each of the following: Stron