Customer Retention Representative-15

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary The Customer Retention Representative is responsible for engaging with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions that reinforce the value of our services. This role is ideal for individuals who thrive in a performance-based environment and are motivated by high earning potential, problem-solving, and customer advocacy. The specialist will handle inbound and outbound retention efforts, utilizing negotiation techniques, problem-solving skills, and personalized service to strengthen customer relationships and prevent churn. Key Performance Indicators Save Rate & Revenue Retention – Effectively retaining customers through strategic solutions. Saves Per Call Conversion – Demonstrating strong negotiation and problem-solving abilities. Productivity Metrics – Adherence to schedule, call utilization, and efficiency in addressing customer needs. Customer Satisfaction – Ensuring a positive experience that builds long-term loyalty. Principal Duties and Responsibilities To perform this job successfully, an individual must be able to meet each essential duty satisfactorily. Responsibilities include, but are not limited to: Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention. Utilize advanced negotiation techniques to reinforce our value propositio