Customer Service Administrator

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis. Working hours: Any 5 in 7 days, 9am-5pm. As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required. Key Duties of a Customer Service Administrator: Point of call for all customer queries. Responding to customer service emails. Contacting customers regarding order queries. Communicating delivery times and options. Updating clients on previous orders. Customer returns – dealing with returns daily and handling as required. Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes. Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Contract Manager. Strong communication skills with the ability to build rapport. Computer literate with a good working knowledge of MS Office. Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment. Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. Able to work to tight deadlines and manage your own time eff