Customer Service Administrator

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! An exciting opportunity has arisen for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis! Working hours: Days - Various shift Patterns Salary: £30,011 per annum. As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary. Key Duties of a Customer Service Administrator include: Answering calls for both internal and external personnel. Problem solving for client, customer and Internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintain a high level of customer/ client focus. Provide various reports for clients in a timely manner. Check PODs have cleared on the system, investigate and clear down unallocated POD’s. Chase outstanding POD’s from hauliers, depots, etc. Other administration tasks as determined by the Customer Service Manager. Strong communication skills with the ability to build rapport. Computer literate with a good working knowledge of MS Office. Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment. Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. Able to work to tight deadlines and manage your own time effectively. As part of our drive to make Culina Logistics a great place to work. We are proud to be an in