Customer Service Administrator **Internal Applicants Only**

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! We are currently seeking a Customer Service Administrator to join our Customer Service Team team at our Dagenham site on a full time permanent basis! Salary: £28,000 per annum. Working hours: Monday to Friday, 8am-4pm. As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Key Duties of a Customer Service Administrator: Answering emails for both internal and external personnel. Problem solving for client, customer and Internal departments. Meeting customer and client expectations. Resolving customer and client queries. Order keying on SAP. Maintain a high level of customer/ client focus. Provide various reports for clients in a timely manner. ATP control for Order releasing. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Service Manager. Passion for delivering an exceptional customer service experience. Attention to detail/ accuracy. Good geographical knowledge. Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook. SAP experience. Excellent communication skills in order to deliver accurate information. Ability to work in a fast paced environment. As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes