Customer Service Agent English Speaker - Night Shifts (m/f/d)

At SIXT , we keep the world moving — and our international Customer Service & Sales Team is at the heart of it all. As an English-speaking Customer Service Agent (m/f/d), you'll be the friendly voice and helping hand that ensures every customer, from families heading on holiday to business travellers racing to meetings, gets the premium experience they deserve. This is a fully remote position with a night-shift schedule from 6pm to 8am, giving you the flexibility to work when the world slows down. If you have a passion for people and a customer-first mindset, this could be the perfect ride for you. Apply now and join Team Orange! YOUR ROLE AT SIXT You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices You support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue You approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experience You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty You are available to join our team starting September 14, 2026 YOUR SKILLS MATTER Language You are fluent in English (written and spoken) with a clear and confident way of expressing yourself Availability You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8am Experience You enjoy customer contact and handle challenging situations with professionalism and warmth — prior experience in customer service, a call centre, or BPO environment is required Soft Skills You are organised, communicative, resilient under a heavy workload, and highly dependable Team Spirit You thrive in international teams and value the exchange with colleagues across different backgrounds Tools You are comfortable working with MS Office programs, especially Outlook, Word, and