Customer Service Associate (Bilingual-Spanish)

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Remote Customer Service Associate (Bilingual-Spanish) About your role: As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing. What you'll do: Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately Troubleshoot basic technical and service issues related to payment processing and associated support inquiries Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations Responsibilities