Customer Service Associate - Work from Home (AR, TX, OH, SC, NC, VA, MI, PA ONLY

We're seeking compassionate, customer-focused professionals to join our team! In this role, you'll be the first point of contact for patients receiving specialty medications, providing support, guidance, and exceptional service throughout their care journey. If you enjoy helping others, thrive in a fast-paced environment, and have strong communication skills, we'd love to hear from you. What You'll Do Answer inbound calls from patients and Medical Doctors regarding specialty medication orders. Reviewing and updating patient demographics and medical history. Reviewing order contents and completing clinical assessments. Instructing the patient of their financial responsibility and collecting payment method. Scheduling delivery to the patient’s home or physician office. Determining whether the patient needs a clinical consultation with a pharmacist to provide additional information about how to properly use or store their medications and answer questions. Work with other teams such as Insurance and Financial Assistance to assist patients with obtaining approvals for specialty medications Help reassure our patients and provide process guidance as the patient gets used to using a specialty pharmacy. What We're Looking For 18 years of age or older High School Diploma or GED Excellent customer service and communication skills. A compassionate, patient-first approach to every interaction. Strong attention to detail and organizational skills. Ability to multitask and work efficiently in a fast-paced call center environment. Previous healthcare, pharmacy, call center, or customer service experience is a plus but not required. Open availability between 8am - 8pm ET Monday through Saturday Must currently reside in the following US states to be considered: AR, TX, OH, SC, NC, VA, MI, and PA Must meet our Equipment Requirements outlined below. Equipment Requirements: OS: Windows 11 Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to"