Customer Service Coordinator

Summary The Customer Service Coordinator joins Guidewire’s Product Strategy organization, working at the intersection of AI, cloud, data, and customer experience for P&C insurers. You will collaborate closely with Product, Engineering, Professional Services, and Go-to-Market teams to turn our platform vision into real customer outcomes, helping ensure secure, scalable, and reliable solutions that deliver measurable value worldwide. In this role, you will coordinate complex enterprise SaaS and cloud deployments, acting as the primary liaison between customers and internal teams to drive successful go-lives. You’ll combine project management, data analysis, and customer advocacy to translate business objectives into scalable, AI-enabled solutions. You will be a key contributor to Guidewire’s Product Strategy priorities—accelerating AI, cloud, and data platform adoption, launching new offerings, and ensuring every customer is successful and referenceable as we transform how the world’s P&C insurers do business. Job Description What you’ll do Manage the full lifecycle for multiple enterprise SaaS and cloud deployments—from scoping and planning through cut-over and stabilization—ensuring clear timelines, success metrics, and stakeholder alignment. Serve as the primary point of contact for customers, providing timely updates, surfacing risks, and facilitating decisions that build trust and create champions within customer organizations. Translate customer business objectives into clear technical and data requirements; partner with Product, Engineering, Professional Services, and Go-to-Market teams to design scalable, AI-enabled solutions aligned to Product Strategy priorities and the Product VPMOM for operational excellence, transformative innovation, and customer-centricity. Coordinate cross-functional resources, track dependencies, and drive risk mitigation plans that support secure, reliable operations and measurable value realization for customers, while helping drive