Customer Service, Executive Assistant & Operations Support

Customer Service, Executive Assistant & Operations Support Industry: Office Supplies Employment Type: Full-Time Work Arrangement: Remote / Work from Home Working Hours: Australian business hours Reports To: Managing Director About the Role - 5 Yr AU Experience essential We are seeking a highly organised and proactive Customer Service, Executive Assistant & Operations Support professional to support the daily operations of our Australian office supplies business. This is a hands-on, multi-functional role covering customer service, order processing, executive assistance, supplier coordination, accounts administration and general operational support. The successful candidate must be comfortable managing multiple priorities, communicating with Australian customers and taking ownership of tasks from start to completion. Key Responsibilities Customer Service and Order Management Respond to customer enquiries by phone, email, website and other communication channels. Prepare quotations and follow up with customers to convert opportunities into orders. Process sales orders accurately and confirm pricing, stock availability and delivery details. Provide customers with order updates, invoices, tracking information and delivery timeframes. Resolve delivery delays, incorrect orders, damaged goods, returns and account enquiries. Maintain professional relationships with business customers, resellers and wholesale clients. Follow up existing customers for repeat orders and identify additional sales opportunities. Maintain accurate customer records, pricing agreements and communication notes. Executive Assistant Support Manage the Managing Director's calendar, appointments, meetings and reminders. Monitor and organise emails, prioritising urgent customer and operational matters. Prepare reports, correspondence, meeting notes and follow-up action lists. Coordinate communication between management, employees, customers and suppliers. Follow up outstanding tasks and ensure agreed dead