Customer Service Incident Coordinator (Swedish Speaking)

TransUnion 's Job Applicant Privacy Notice Team Overview Sontiq is TransUnion ’s identity protection and cyber safety business. The team supports consumers affected by identity theft, data breaches, and fraud-related incidents, helping them protect and restore their identity through expert guidance and customer support. The function operates in a fast-paced, customer-focused environment across customer operations, incident response, service delivery, and support leadership.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Role Overview And Core Responsibilities We’re looking for a Customer Service Incident Coordinator, Swedish Speaking, to join our growing Sontiq team. This is a shift pattern role, Monday to Friday, 10:30 to 19:00. In this role, you’ll be responsible for: Screening and interviewing clients by telephone to gather information relating to breach, fraud, and/or identity theft incidents. Reviewing and analysing information to understand the severity of each fraud, breach, or identity theft case. Providing professional, courteous customer service and expert support to clients and individuals impacted by breach, fraud, and/or identity theft. Managing customer and client expectations throughout the incident resolution process. Acting as a key point of contact between customers, clients, and internal experts. Gathering, assembling, and preserving relevant facts, statements, affidavits, and evidence to support breach remediation and identity theft claims. Preparing letters, initiating telephone communications, and liaising with creditors, law enforcement, and government agencies where required. Clearly explaining the services and support available to customers. Consulting with potential and existing clients on breach incidents to determine whether remediation is required. Escalating incidents that require support from other internal teams and coordinating discussions, meetings,