Customer Service Representative

<p>Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.</p><hr><p><strong>About the Company: </strong><span>This is a <em>full time role </em>with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.</span></p><p></p><p><strong>Location:</strong><em> </em>El Salvador - Fully Remote</p><p></p><p><strong>Your Mission: Day to Day Responsibilities</strong></p><ul><li><p>Make high-volume inbound and outbound auction-related calls using approved scripts</p></li><li><p>Clearly explain auction details, deadlines, and next steps</p></li><li><p>Document call outcomes and tenant responses accurately in the system</p></li><li><p>Complete multiple call attempts and follow required follow-ups</p></li><li><p>Handle sensitive or escalated conversations with empathy and professionalism</p></li><li><p>Stay compliant with timelines, legal requirements, and internal policies</p></li><li><p>Flag trends, issues, or concerns to team leads</p></li><li><p>Jump in on additional outbound call projects as business needs shift</p></li></ul><p></p><p><strong>Your Toolbox: Skills to be Successful</strong></p><ul><li><p>Previous call center, customer service or outbound calling experience (preferred)</p></li><li><p>Strong verbal communication and active listening skills</p></li><li><p>Ability to stay calm in high-stress or sensitive conversations</p></li><li><p>Comfortable working independently and managing your time</p></li><li><p>Basic computer skills and experience with CRM or call systems</p></li><li><p>Sharp attention to detail—especially with documentation<strong><br></strong></p></li></ul><p><strong>Your