Customer Service Representative - Korean and English Market

General Information Location Work at Home Job ID 12070 Job Category Customer Service Representative (CSR) Language Requirement English, Korean Description & requirements Description At Transcom , people are the heart of everything we do. We’re now looking for a Korean and English-speaking Customer Service Representative who enjoys supporting customers and creating positive experiences. Join us and be a part of a team where you can grow and feel valued! What’s in it for YOU! Competitive fixed salary composed of base salary, language bonus and project bonus; International and inclusive work environment that makes you feel supported from day one; Full and paid training to help you feel confident in your role; Flexible rotating schedules to support work-life balance; Continuous development through internal learning platforms; Career growth opportunities within a global organization; Collaborative and dynamic team culture. Join Transcom as a Customer Service Representative! Be on the front line of support for our customers and deliver an excellent experience every day. In this role, you will: Provide high quality customer support via multiple channels in Korean and English; Respond to customer queries in a timely, accurate and professional manner; Offer clear solution and guidance; Handle complaints with empathy and patience; Contribute to the project’s success by sharing knowledge and working closely with colleagues; Maintain accurate records of customer interactions and cases; Work on rotating shifts, 8 hours per day, Monday to Friday. What are we looking for? To be successful in this role, the following requirements are needed: C1 or native written and spoken proficiency in Korean; Good command of English (B2 or higher); Strong communication and interpersonal skills, with a customer-focused mindset; Ability to quickly learn, adapt and handle change in a fast-paced environment; Good computer skills and confidence using multiple systems; Strong time management skills an