Customer Service Representative - ME Only, WFH

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN MAINE Required Start date: 8/18/2026 Shifts include: Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes. Work from Home Requirements High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required) Ability to directly hardwire to modem Dedicated work area separated from other living spaces to ensure privacy of sensitive information Ability to attend 100% of training and be on camera for the first 30 days of employment This role… Assists customers with transportation questions and concerns Schedules, modifies, and cancels reservations as requested Obtains and documents details of customer complaints and concerns Ensures all relevant customer information is accurately documented Attends required meetings and adheres to company policies and procedures Maintains acceptable attendance and punctuality standards Ensures accurate trip data entry and documentation Maintains a polite, professional, and courteous demeanor at all times Demonstrates commitment to producing high-quality work Refers unresolved customer grievances to appropriate departments for further investigation and resolution Promotes a positive and collaborative working environment Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage Participates in additional projects or duties as assigned We are interested in speaking with individuals with the foll