Customer Service Representative

Customer Service Representative (CSR) – Remote Customer Support | Zendesk | Email, Chat & Phone Support Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours About the Role We’re hiring for our client, a growing U.S.-based company, seeking a Customer Service Representative (CSR) to support customers across phone, email, chat, and ticketing platforms while delivering fast, professional, and empathetic service experiences. This is a customer-facing support role for someone who thrives in fast-paced environments, communicates clearly under pressure, and genuinely enjoys helping people solve problems. You’ll serve as the frontline voice of the company — handling inbound inquiries, resolving issues efficiently, documenting interactions accurately, and ensuring every customer feels heard and supported. The ideal candidate is organized, patient, solutions-oriented, and comfortable managing high ticket volumes while maintaining strong customer satisfaction scores and response times. What You’ll Own Customer Support & Issue Resolution Handle inbound customer inquiries across phone, email, chat, and support tickets Resolve customer issues quickly while maintaining professionalism and empathy Troubleshoot common customer concerns and escalate complex cases when necessary Deliver high-quality support experiences that build customer trust and satisfaction Maintain fast response times while balancing multiple conversations and priorities Ticket & Case Management Manage support tickets using platforms such as: Zendesk Freshdesk Help Scout Salesforce Service Cloud Prioritize urgent issues based on SLAs and business impact Document customer interactions clearly and accurately within the ticketing system Monitor open tickets and ensure proper follow-up until resolution Customer Experience & Communication Communicate clearly, professionally, and empathetically across all support channels De-escalate frustrated customer situations calmly and effectively Capture cus