Customer Service Representative (Seasonal Part-Time)

The primary responsibility of this position is to answer calls and respond to emails from event attendees. Our Attendee Support team provides outstanding customer service to event attendees on behalf of event organizers that use the Brushfire platform. In addition, our Attendee Support team members assist event organizers with changes to their events, placing and changing orders, and more, while following the event’s stated customer service policies. This position is primarily for weekend hours, Saturday and Sunday between 8am - 6pm, and weekday afternoon/early evenings, no later than 8 pm. This is a part-time work-from-home position. The primary time frame for this position is from October - December. Looking to HIRE IMMEDIATELY. The following characteristics are necessary for a qualified applicant to be considered: Attentive listening and concise verbal communication skills English speaking and hearing ability to effectively and efficiently communicate over the phone. We are seeking bilingual applicants, but this is not a requirement. Computer, internet, and keyboard proficiency. Brushfire uses several different platforms to conduct business and applicants need to gain proficiency in all platforms. Thrives in a team environment while collaborating with others to solve problems. Interact with customers and team members and provide clear, helpful and correct information. Calm and composed under high call volume periods or escalated customer interactions. Motivated to learn independently without guided instruction. Practice good organization and time management What’s it like to work for Brushfire ? We’ve been 100% remote for the better part of two decades, and our team is a diverse group of caring, driven people from all backgrounds and technological comfort levels that strive to provide the best for our customers while also being the best they can be for their team. We place a high value on open, candid communication through group chats, video calls, and phone call