Customer Service Specialist

Job Responsibilities: Fulfill and support sales orders Track and follow up closely with Sales and customers on back-orders’ status Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary. Advise customers on Stock available and lead time Coordinate and expedite with factories and internal departments on customer orders and delivery matters. Monitor factories schedule and update according in Oracle Coordinate with Sales and customer on quality issues and good returns, etc. Coordinate with Sales and customer for Calibration completion and training and license , etc. Coordinate with Customer to arrange shipment in month end Coordinate with Finance department on customer payments Issue credit notes to customers Liaise with English and Chinese speaking customers. Support internal and external audit requests. Participate in quarterly cycle count and annual stock take E- Filing of Purchase PO and other sales related documents Prepare Purchase Order / Internal Requisition Knowledge of Oracle is added advantage Good Communication skills & fast learner Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.