Customer Service Specialist (Transfer Team)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk , we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Transfer Support Team) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: Rapidly and effectively resolve client issues: Receiving and processing partner requests for online transfer bookings (order changes, booking additional services, resolving incidents) through our CRM system; Advise clients: Supporting partners at all stages of working with the online product (search, booking, making changes to bookings created); Communicate: Interacting with suppliers regarding bookings via email and phone; Work with systems: Utilizing CRM systems and our internal databases efficiently. What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written). Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech Requirements: A functioning computer and microphone. Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: Remote Work: Work from the comfort of your home. Great Team: Join a young and active team of super specialists. Flexible Schedule: 2 days-on after 2-days off from 9.00 a.m. to 9.00 p.m GMT+3. Competitive Salary: Base salary and bonus based on KPI. Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. Perks: Enjoy corporat