Customer Service - Sports Streaming Platform

Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists. This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include: Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it Effectively using all available technology tools and resources to resolve fan inquiries Developing/maintaining a general knowledge of client’s products and services What we offer: Competitive hourly rates, paid training and PTO- be sure to ask about our Global Flexible Vacation Policy! Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment. Additional pay incentives as well as monthly rewards & recognition programs Medical, dental and vision benefits Advancement opportunities – 80% of our frontline leaders have been promoted from within Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland High school diploma or GED Ability to type 30+ words per minute 1+ year of customer service experience Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-sol