Customer Service & Virtual Assistant (E-commerce)

Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role. Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility. What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed. Process customer orders accurately and ensure all required information is complete. Follow up with fulfillment and delivery partners regarding cancelled orders. Speak with customers to understand cancellation reasons and recover orders whenever possible. Maintain accurate customer and order records in shared Google Sheets. Make outbound calls to request product reviews and explore relevant upselling opportunities. Collect customer feedback that helps strengthen trust in the brands and improve the customer experience. Moderate comments on social media advertisements while protecting a professional brand image. Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.