Customer Solution Architect (EMEA)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. At Supabase, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to: 1. Uncover and understand business and technical requirements. 2. Design and architect technical solutions built on the Supabase platform. 3. Work with customers to lead proof-of-value implementations. 4. Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance. Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: PROOF-OF-VALUE ONBOARDING - Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption. - Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed. - Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform. CUSTOMER SUCCESS - Understand immediate custom goals (i.e onboard and adoption) as well