Customer Succces Manager

About Infiterra Join our mission to grow and transform the subscription economy by simplifying subscription service delivery. Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy. Our subscription commerce platform automates and unifies subscription workflows - from quote to bill- driving operational efficiency, billing accuracy, and scalable growth. Recognized as a global leader in subscription commerce, Infiterra combines innovation, performance excellence, and trusted expertise to help partners transform and grow. About The Role We are hiring a Customer Success Manager with a strong implementation and project delivery focus , responsible primarily for post-sales onboarding and customer delivery with the remaining scope focused on ongoing customer engagement, account ownership and expansion actions. You will work primarily with global customers , owning implementations and acting as Infiterra ’s main point of contact post-sale. Key Responsibilities Implementation & Delivery Own a portfolio of complex, high-value accounts and act as the central point of accountability for account-level escalations — coordinating investigation, prioritization, and resolution across Support, R&D, and Product Serve as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions Maintain account health, including proactive risk identification and remediation planning for accounts Own post-sales onboarding projects from kickoff through go-live. Act as project manager for customer implementations, coordinating internal teams and customer stakeholders. Lead hands-on configuration, setup, and customization of the platform (no coding required). Deliver customer training sessions , both remote and on-site when needed. Manage timelines, dependencies, risks, and stakeholder communication throughout implementation. Engage customers during hyper-care periods