Customer Succes Manager, Enterprise

Ready to be a Titan? As a Customer Success Manager, Enterprise – Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max. You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes. Max represents our highest level of customer partnership — combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem. Max is not a product bundle — it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket. You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform. While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization. If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan — the Max team is where you belong. What you'll do: Manage a Max Portfolio Own a portfolio of 20 Max customers, executive visibility, and strong growth potential. Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes. Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals. Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap. Proactively identify and mitigate risk, ensuring strong adoption and long-term retention. Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategie