Customer Success Associate

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition . About the role We are looking for motivated candidates who thrive in a high-growth environment to join our Customer Success team. In this role, you will be accountable for providing the highest level of customer support and service to both prospective and current customers, including insurance brokers quoting on our platform and our policyholders. We believe that when our customers win, we win. You’ll be on the front lines helping customers navigate an intricate, rapidly growing business – from basic company and product education to administrative and transaction support. If you combine a track record of solving customer needs with an incredibly positive attitude and a genuine drive to help others, we’d love to talk with you. This is an in-office position located in our Provo, UT office or remote if located outside of Utah. Responsibilities Respond to inbound questions and requests from prospective and current customers via online live chat, email, and (less frequently) phone. Ensure prospective and current customers receive timely, accurate assistance from Coalition ’s sales, security, insurance, and claims teams by routing and coordinating inquiries as needed. Educate customers on Coalition ’s products, including how to use our online quoting platform (for brokers) and our cybersecurity platform (for insureds). Perform administrative insurance functions to support quoting, binding, policy changes, and other key workflows that keep our growth engine running smoothly. Capture customer feedback, identify recurring pain points, and collaborate with teammates across Coalition to implement or