Customer Success Consultant

Job Description Summary ‎ Who we are Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience. Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs. Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time. Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve. ‎ How will you make an impact & Requirements ‎ We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight’s solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience. As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact. What You’ll Do Client Strategy & Partnership Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Be