Customer Success Director

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud ’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The Customer Success Director maintains a long-term relationship with SpyCloud ’s customers to gain an understanding of the customer’s organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship and strategy management role focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle. Experience in driving key accounts and growing customer relationships is required. What You'll Do: Industry and Product Knowledge: Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Relationship Management: Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success. Account Planning and Execution: Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team. Revenue Growth: Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts. Customer Engagement: Leverage company resources and executive relationships to win business as a team. Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Value Articulation: Effectively articulate value propositions, create i