Customer Success Engineer

Ajua is The Integrated Customer Experience Solution for Businesses in Africa. We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading brands of various sizes and industries on the continent to create actionable strategies that drive business growth. Customer Experience is the core of what we do, and this role will demonstrate a best in class customer experience with all Ajua’s products. This role will be responsible for providing technology success and support to Ajua clients. Customer Success Engineer deeply understands Ajua’s technology stack and effectively guides customers through the onboarding journey to ensure an amazing and seamless experience. In addition, this role supports the wider engineering team in technological growth and advancements at Ajua, by listening to the customer and experimenting with new solutions for a best in class user experience of Ajua’s products. Job Responsibilities Fully understand Ajua’s platform stack and its potential from a technology perspective Maintain Ajua platform uptime, performance, stability, and scalability at client sites. Ensure the best possible performance, quality, and responsiveness of the applications Attend client and sales meetings with the aim of understanding client challenges Communicating the capability and functionality of the technology to clients in a simple way Providing support to the customer success team in client onboarding Managing projects with customers from a technical standpoint Providing guidance to customers through the Ajua journey from a technology perspective Responsible for delivering client related technical projects Providing support to the Customer Success & Engineering team in resolving platform issues and requests Guiding tech and Customer Success team toward a mature SaaS product F