Customer Success Manager

<p> <strong>Headquarters:</strong> Remote - US </p> <div class="content-intro"><p>Company Description</p> <p>At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.</p> <p>We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to<strong> enable greater access to more convenient, affordable, and effective care. </strong></p> <p><strong>We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer </strong>programs spanning the <strong>full care continuum</strong>, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.</p> <p>For almost <strong>two decades,</strong> Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.</p></div><p><strong>Brief Overview </strong></p> <p></p> <p>We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building project management skills to join the team. The CSM will leverage deep customer relationships, key data insights, and a broad knowledge of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention.</p> <p>CSMs partner closely with customers in their assigned book of business throughout the customer lifecycle to:</p> <p>· Help them to maximize the benefits of their Amwell product portfolio</p> <p>·