Customer Success Manager - Commercial

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the Role We’re looking for a Commercial Customer Success Manager to join our high-growth team as a trusted partner and value champion. This isn't a check-the-box position; you will lead a dynamic portfolio of 45–55 accounts, acting as a trusted partner to navigate complex organizations from technical admins to the C-suite. By blending data-driven storytelling with sharp commercial execution, you will drive measurable business transformation, adoption, and expansion. You’ll be empowered to deploy AI agents to automate manual workflows, allowing you to scale your impact and focus on high-value strategy. We value disciplined, team-first individuals ready to leverage modern tools to redefine the industry standard. If you’re passionate about helping customers achieve their goals and can navigate from comp admin to CFO, this role is for you. Responsibilities Own your book of business: Manage 45–55 mid-market accounts, driving adoption, retention, and growth across your portfolio. Champion customer outcomes: Understand each customer’s business goals and connect product adoption to measurable results and ROI. Tell the customer story: Deliver compelling QBRs and executive briefings that tie product value to business impact. Lead commercial conversations: Own renewal and expansion discussions end-to-end, collaborating with Sal