Customer Success Manager, EMEA

<p> <strong>Headquarters:</strong> EMEA Remote </p> <h3>About <a href="http://customer.io/">Customer.io</a></h3> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h3>About the role</h3> <p>Hi, my name is Kasia Santana, Manager of Customer Success at <a href="http://Customer.io">Customer.io</a>, and I'm looking for a Customer Success Manager to join our Mid-Market, EMEA team.</p> <p>You'll own the success of a dedicated portfolio of roughly 50-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.</p> <p>We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.</p> <h3>What we value</h3> <ul> <li><strong>Curiosity about the business behind the customer:</strong> You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the <em>why</em> behind a request before recommending a solution.</li> <li><strong>Trusted advisor, not ticket-taker:</strong> You build relationships that turn you into a strategic partner rather than someone who simply answe