Customer Success Manager, Enterprise

What You Can Expect You will partner with enterprise customers to maximize their return of investment and drive revenue growth. You will build strategic relationships, guide adoption, and identify expansion opportunities. Shaping the customer success function in a fast-growing AI platform category, developing deep technical fluency in our product and its AI-embedded workflows along the way. About the Team We deliver exceptional customer outcomes by unifying buying signals into actionable intelligence. Our team collaborates across product, sales, and marketing to amplify the voice of the customer. We exist to help companies turn insights into revenue. Responsibilities Building and maintaining strategic multi-threaded relationships with enterprise stakeholders and executives, including RevOps leads and Go To Market engineers, to support their business goals Driving measurable customer outcomes by tracking KPIs, guiding platform adoption, ensuring return on investment realization, including outcomes unlocked by our MCP and CLI capabilities as customers mature Partner with Account Management to drive contract renewals, negotiations, and expansion opportunities by aligning customer needs with product capabilities and connecting adoption to executive-level business metrics with product capabilities Delivering tailored training, best practices, and strategic advisory to enable customer success and product adoption Developing expertise in data modeling, integrations, platform configuration, serving as each customer's most knowledgeable resource, fielding Tier 1–2 technical questions independently, partnering with CS Engineering on complex escalations Collaborating with Sales, Product, Marketing, and Support teams to create seamless customer experiences and inform product development What We’re Looking For Demonstrate 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment Manage retention and growth metrics (Gross Re