Customer Success Manager - Iberia (Portugal & Spain)

About Wati Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels. Our Platform & AI Capabilities Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships. Our Backing & Partnerships Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration. About the role We are launching a dedicated Customer Success motion for Iberia (Portugal & Spain) and are looking for a Customer Success Manager to help us build and scale this customer journey from the ground up. This role will be responsible for: Taking ownership of our existing Portuguese and Spanish customer base Creating strong customer relationships and executing CS playbooks Supporting the expected growth of the region as we invest in lead generation and acquisition Initially, this role will manage a mixed portfolio, including High-ACV / high-touch customers (1:1 approach) and Low-ACV / scaled customers (One-to-Many approach) You’ll partner closely with regional leadership, onboardi