Customer Success Manager (m/f/d)

About the Role The Customer Success team at SimScale is at the heart of our mission: making high-fidelity engineering simulation accessible to everyone, everywhere. We don’t just manage accounts; we act as strategic partners to some of the world’s most innovative engineering teams. As a Strategic Customer Success Manager , you will be the commercial and strategic lead for a dedicated cohort of customers. In this high-impact, quota-carrying role, you function as the "CEO of your book of business," driving the entire post-sales lifecycle. You will be responsible for ensuring that SimScale is not just a tool, but a critical driver of our customers' product development success. By bridging the gap between technical engineering requirements and corporate business objectives, you will directly influence SimScale’s Net Revenue Retention (NRR) and market leadership. The Impact You Will Make Strategic Advisory: Act as a trusted advisor to VP, Directors, Executives and Engineering Champions, aligning SimScale’s capabilities with their top-level strategic goals (e.g., reducing time-to-market, cutting prototyping costs). Portfolio Ownership: Own the end-to-end commercial health of your customer cohort. You are responsible for ARR retention, identifying expansion (upsell/cross-sell) pathways, and delivering accurate revenue forecasts to leadership. Value Realization: Lead Strategic Business Reviews (SBRs) and QBRs that go beyond usage metrics, focusing on ROI, value realization, and the business impact of CAE adoption. Risk Mitigation: Proactively identify "at-risk" accounts through data-driven health monitoring and execute sophisticated recovery and mitigation strategies. Cross-Functional Leadership: Serve as the "Voice of the Customer" internally. You will partner with Product and Engineering to influence the roadmap and collaborate with Marketing to turn successful customers into public advocates and case studies. Scale & Innovation: Leverage automation and CS best practices