Customer Success Manager

Customer Success Manager - Remote Application Deadline: 30 September 2026 Department: Talent Team Employment Type: Full Time Location: Philippines Reporting To: Andrew Valle Compensation: ₱60,000 - ₱80,000 / month Description Why does this role exist? This is an in-house Magic role — you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both. Our clients are busy founders and executives who need their remote workers to deliver real ROI — and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn satisfied clients into long-term advocates. Your success directly translates to company growth. Every account retained and every expansion closed is a measurable outcome you own. What's In It For You Compensation Salary: ₱60,000–₱80,000 gross monthly Employment type: Permanent, Full-Time Fully remote, global Benefits HMO coverage (after regularization) 12 vacation days + 10 sick days per year 13th month pay SSS, PhilHealth, PAG-IBIG Paid training Growth Path CSM (0–12 months) → Senior CSM (12–24 months) → Team Lead / CS Manager (24–36 months) → CS Director (3+ years) Magic promotes from within — top performers move into leadership, enterprise accounts, and CS strategy What Winning Looks Like You maintain 90%+ gross revenue retention and 110%+ net revenue retention across your full book of business — consistently, not occasionally You spot at-risk accounts before clients say a word, and your save plans are already in motion You run QBRs that clients actually look forward to — data-driven, strategic, and action-oriented You identify expansion opportunities organically and build the business case without being prompted Your HubSpot is always clean — account health scores current, touchpoints logged, zero renewals sneaking up on you Core Responsibili