Customer Success Manager

Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers? About Us Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences. As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement. What’s the role? We are looking for a Customer Success Manager who will be responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer’s strategy while also identifying opportunities for growth. What will you be doing? Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors. Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards. Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap. Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams. Manage renewals and maintain awareness of commercial ag