Customer Success Manager - US & Canada

Location: Remote - East Coast time zone required Reporting to: Customer Success Lead / CRO Scope: Core North America accounts, including professional sports teams and Division I athletics departments About Storyteller Storyteller is a SaaS platform that helps media companies, sports organisations, and content-driven brands engage their audiences through modern, short-form experiences across their owned and operated platforms. Trusted by some of the most recognised organisations in global media and sport, Storyteller sits at the intersection of content, technology, and audience engagement, helping teams move faster, work smarter, and build deeper relationships with their audiences. The Role We're hiring a Customer Success Manager to own and grow a portfolio of core North America accounts across professional sports teams and Division I athletics departments. This role is a strong fit for someone earlier in their Customer Success career who has the judgment, organisation, and curiosity to work with sports and media customers where content calendars, live moments, fan engagement, and commercial pressure all matter. You will be the day-to-day customer owner for your accounts, helping teams get value from Storyteller , driving adoption, spotting risk early, and identifying opportunities for customers to expand how they use our products over time. This is not a frontline support or implementation role. You will coordinate closely with delivery, support, sales, and product, but your focus is customer outcomes, account health, adoption, and growth. What You’ll Do: Account Ownership (Player) Own a portfolio of core North America customer accounts Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders Understand each customer's goals, season calendar, workflows, and measures of success Run regular customer check-ins that are useful, structured, and outcome-led Maintain clear visibility on account health, ris